Support

Here we have collected the most common questions we receive about electric car charging. You will also find the number to report a problem and more information about the aimo app. Welcome to us at Aimo Charge!

Do you want to file a bug report?

Contact our customer support at:

Phone: 0771-96 90 00

Questions and answers - general

What is meant by a public charging station?: A public charging station is accessible to the public, meaning that anyone with an electric car can charge there.
What is meant by fast charger?: A fast charger supplies the car with direct current instead of alternating current, which allows charging at a much higher power than a regular charging box. This type of charger is public and is mainly found at fast food restaurants and gas stations. The power is usually anywhere from 50kW-300kW.
What is meant by destination charging?: You can often find a destination charger at shopping malls, parking lots, gyms and workplace parking lots. This means that it is at places (destinations) that you usually spend a couple of hours at. The idea of destination charging is that you should be able to charge your car while you are running your errands, so that you can get home or to your next destination safely. The charging power for these chargers usually varies between 3.7-22 kW, but is also affected by how many people are charging at the same time, as there is a maximum limit for how much power the charging stations can output together.
What information is needed when reporting an error?: For a fault report, please provide contact information, telephone, email, charger address and outlet number, as well as a detailed description of the problem for efficient handling.
Where can I see the current kW price?: Under the taxa tab located on the site in the Aimo app.

Questions and answers - charging

What do I do if the charging cable is stuck in the charging box?

If the charging cable is stuck, try the following steps to free it:

Check the doors and trunk

Make sure all doors, including the trunk, are fully closed.
Lock the car and then try to end charging via the car's system.

Unlock the car manually

If the cable is still stuck, lock the car and then unlock it again.
Also try pressing the "unlock" button on the key twice quickly.

Restart the charging process

If the lock has been activated while the cable was moving, it may be stuck.
Try the following steps:
Push the charging cable firmly into the charging box and the car's socket.
Start a new charging session.
End charging immediately and wait 10 seconds before trying to disconnect the cable.

Contact support if the problem persists

If the cable is still stuck, it may be necessary to contact support for further assistance

What do I do if charging doesn't start?

If charging does not start, follow these steps to identify and fix the problem:

Quit and try again

Disconnect the charging cable completely and end any ongoing charging attempts.

Check that the car is ready to charge

Make sure all car doors and the trunk are closed properly.
Check that the car is locked, as some cars (e.g. Volvo and Kia) require this for charging to begin.

Inspect the charging cable and connections

Check that the charging cable is intact and not damaged.
Make sure that the cable is properly connected to both the charging box and the car.

Connect the cable in the correct order

First plug the cable into the charging station, then into the car.
Make sure to push the cable firmly into both sockets.

Use the Aimo app to start charging

Open the app and search for the socket number listed on the charging station.
Check that your mobile phone has a network connection.

Start the charging session via the app

Press "Start" and wait up to 30 seconds to see if charging is initiated.

Double-check your car settings

Check that your car does not have any scheduled charging that prevents immediate start.

In case of payment requirements: activate parking and charging correctly

In facilities where both parking and charging require payment, select P+Charge in the app.
If parking is started first and charging later, this can sometimes cause problems.

Contact support if the problem persists

If none of the above works, our customer service will troubleshoot the charging station.
If necessary, an Aimo technician will be sent to investigate and fix the problem on site.

Why is my car charging so slowly?

Charging speed can be affected by several factors:

High load – If several cars are charging at the same time, the power may be automatically reduced to protect the main fuse.
Vehicle limitations – Plug-in hybrids can usually accept a maximum of 1-phase 16A (3.7 kW), while most electric cars can handle up to 3-phase 16A (11 kW).
Charging box settings – Power may be limited depending on installation and settings.
Electrical system capacity – If the property is under high load, the charging speed may decrease.

What is load balancing?

Load balancing is a technology that helps distribute available power between electric vehicle charging and other power-hungry appliances in the property. By automatically reducing the power to the charging box when there is a risk of overload, load balancing ensures that the property's needs are prioritized, and prevents the main fuse from tripping. To enable this functionality, an additional energy meter is installed at the electrical control center that handles communication with the charging box.

What do the colors on the charging boxes mean?

Green = Ready to charge.

Blue = Charging in progress.

Red = Something is wrong! Remove the charging cable if it is plugged in and try again

No color at all = The charging box is without power. Report a fault with the charging box

Questions and answers - installation

How much does it cost to install charging boxes with Aimo Charge?

There are several different cost options for installing Aimo Charge in your condominium association depending on which solution you choose. We offer everything from complete solutions to charging box rentals.

Do you offer fast chargers?

We offer both normal and fast chargers up to 180 kW DC with easy payment via card terminal or app.

What is included in the Charge Point Operator service?

Charge Point Operator (CPO), or charging operator in Swedish, is our complete solution for the operation and maintenance of electric car chargers. The service includes:

Monitoring and operation of the system and chargers in real time.
Remote control, including restarting and updating chargers.
Remote troubleshooting and diagnosis for fast problem resolution.
On-site measures if physical repairs are needed.
Integration of existing or new charging boxes into our system.
Customer service 24/7, all year round, for quick help with questions or problems.
Smooth payment solution via the Aimo app, where users can easily manage their charging.

With AimoCharge you get a safe and optimized charging solution with full support.

Can we connect Aimo Charge to our existing charging boxes?

Yes, Aimo Charge works with both new and existing charging boxes. If you already have charging boxes installed but want to switch to Aimo Charge, we will help you connect them to our system and the aimo app. We ensure that the integration is smooth and that you have access to all our services, including operation, support and payment solution. Contact us to ensure that your charging boxes are compatible.

Manuals for the different charging boxes

Zaptec – Manual for Zaptec Pro
CTEK – Manuals for CTEK
Charge Amps - Manuals for Charge Amps products
Garo - Manuals for Garo

Swedish Environmental Protection Agency

You can apply for a grant from "Charge the car" if you want to install AC charging for residents or staff. Read more

Aimo app

With our app Aimo you can pay for parking and charging in one app. Available for download in both the App Store and Google Play.

Electric car charging glossary

Volt (V) - The unit of electrical voltage.

Kilowatt (kW) - Kilowatt, a unit of power.
One kW equals 1000 watts (W). The term kW is used to describe the amount of electricity an electrical device uses at any given moment, or the charging capacity of an electric car charger. The higher the power, the faster the car is charged.

Kilowatt hour (kWh) - kilowatt hour, a unit of energy.
One kWh equals 1000 watt hours (Wh). In the example of an electric car, the battery size is given in kWh and means how much energy can be stored in the car and how long the range is. The larger the battery capacity, the longer the range when fully charged. Energy is calculated by taking power x time.

Ampere (A) - The unit of electrical current that tells how much electricity can be drawn at the same time. The larger the fuse and the higher the amperage, the more electricity is available to charge.

AC – Alternating current

DC – Direct current

Charging station, charging post, charging box – Different names for equipment that charges the car.

Destination charging – A term used to describe charging that takes place at the destination where you drive the car and park for a longer period of time. This can be the workplace, parking garage, hotel, hospital, etc. The term Destination charging refers to Normal charging / AC charging.

On-board charger
Inside every rechargeable car is an on-board charger, which is used during AC/Normal charging to convert alternating current to direct current to store in the battery. The on-board charger always sets the maximum limit for how fast a normal charge a car can receive.

Range
Indicates how far a rechargeable car can travel when fully charged.
On average, an electric car consumes 2 kWh per mile. This varies of course depending on the size of the car and the weather. In colder weather, an electric car consumes more.

BEV - Battery Electric Vehicle or Elbil in Swedish.
A car that only uses an electric motor for its propulsion, can be charged both through normal charging (AC) and fast charging (DC). Different car models can receive different fast charging.
During normal charging, charging takes place with powers between 3.7 - 22 kW (AC).
During fast charging, charging takes place with powers between 50 - 350 kW (DC).

PHEV - Plug-in Hybrid Electric Vehicle or Laddhybrid in Swedish.
A car with both a combustion and electric engine, range with electric drive often amounts to between 20-100 km depending on the car model. Can be charged through normal charging (AC) and different car models can charge at different speeds. Can usually be charged with powers up to 3.7 kW. In rare cases up to 7.4 kW.

Fast charging
Fast charging takes place at a so-called Fast charger, here charging takes place with DC/Direct current which is transferred directly into the battery for storage and the car's on-board charger is not used in this case.
Within the EU, the standard for this connector is now CCS.
Different car models can receive different fast charging but generally this type of charging takes place with effects of between 50 – 350 kW.

The charging effect during fast charging is affected by several factors such as:
1. Temperature (At low temperatures, charging is slower)
2. Charge level in the battery (At low charge level, charging is faster and decreases as the charge level increases)
3. Car model

Normal charging
Normal charging takes place through a charging box mounted at the parking lot, this type of charging takes place with AC/Alternating current and the car's built-in on-board charger then converts alternating current to direct current for storage in the battery.
Different car models can receive different fast charging but generally this charging takes place with effects between 3.7 – 22 kW.
In the EU, the standard for this connector is now TYPE 2.

Aimo Park offers Normal Charging in many of our parking garages, all of our charging boxes are equipped with TYPE 2 connectors to fit electric cars and plug-in hybrids and can deliver power between 3.7 - 22 kW depending on the system and car that is connected to the charger.

Load Balancing - Static or Dynamic
When installing electric car chargers, it is usually necessary to install some form of load balancing. Load balancing means that you limit the total power that one or more chargers can use together at any given moment in order not to exceed the total capacity of the property.
In static load balancing, you tell a group of chargers how much power they collectively have access to at any given time. This usually means that at high occupancy, all cars get charged, but that the charging speed (power) decreases. This type of load balancing does not take into account other electricity consumption within the property.
In dynamic load balancing, an electricity meter is installed in the property that measures the total electricity consumption for the property, then the electricity meter tells the charging boxes how much power is available for the charging boxes. The available power for the charging boxes often varies throughout the day because other electricity consumption in the property goes up and down and can then mean that the speed of charging varies. This type of load balancing provides a better opportunity to utilize the capacity to the maximum.
When you park your electric car for a long time, from a few hours to a day, there is plenty of time for the charging box to fill the car's battery even if the charging power drops during parts of the time.

Charging times
To calculate how long it takes to charge the car, you need to know a few things.
1. How big is my battery?
2. With what power can I charge the car?
Example:
An electric car with a 78 kWh battery size should be charged from 0-100% at a charging box that can deliver 11 kW.
Charging time = 78/11. Approximately 7 hours.

Alternatively
1. How far should I drive until I can charge the next time?
2. With what power can I charge the car?
Example 2:
You are going to drive 200 km with an electric car that consumes 2 kWh/km. This means a total consumption of 40 kWh. Charging these 40 kWh with an 11 kW charger means: 40/11 = Approx. 3.5 hours of charging.

Type 1 or Type 2
There are 2 different connector types for normal charging of cars. Type 1 and Type 2.
Type 2 is the EU standard and is found on all cars sold in Sweden today. The Type 2 connector supports 1-phase and 3-phase charging up to 43 kW (in reality no more than 22 kW).
All charging boxes in our parking garages are equipped with Type 2.
Type 1 is found on older cars from mainly Asian car brands. The Type 1 connector only supports 1-phase charging up to 7.4 kW.

CCS - Combined Charging System.
A connector type for both AC and DC charging.
EU standard for electric cars that can be fast-charged. A combined connector for both AC and DC charging. The upper part of the connector is identical to Type 2 and is used for normal charging of the car (AC). The lower part of the connector is used for fast charging (DC).